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TERMS AND CONDITIONS

At Bluegrass Soft Wash, we want all our clients to understand our service expectations. It is important to be fully informed on the services and our expectations. Please review and let us know if you have any questions or concerns about any information contained in our agreement. We will require you to verify that you read and understood the terms and conditions agreement before any work is done.

BINDING AGREEMENT

These terms and conditions serve as a binding agreement between the property owner, hereby identified as “client” and Bluegrass Soft Wash and its owners, employees, and subcontractors, hereby identified as “company,” for the execution or services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that Bluegrass Soft Wash provide to you are subject to the following terms and we reserve the right to update the terms and conditions any time without notice to you. You can review the Terms and conditions by clicking on the Terms and conditions links via our website, email communications or any other communications such as estimate or invoice links.

AUTHORIZATIONS:

Client agrees to allow company on the property for the purposes of completing cleaning services requested. Client understands that the cleaning service will be completed in the timeframe given during the estimate. Due to unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available business day. Client understands that the company will do their best to accommodate for a quick reschedule but have to work around other scheduled clients and weather. Company also has the permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.

Client agrees to allow company to utilize their residential water source via outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, client agrees to inform the company and will avoid using any water during the cleaning service. If clients water source is not sufficient for cleaning service, they must inform the company so they can adequately prepare to bring water with them to cover required flow. Bluegrass Soft Wash does not hook up to the homeowner’s power as our equipment is powered by our own systems or ran on gas. We do require that all outside electrical outlets and fixtures are shut off before arrival to complete washing service. The only hookup is to your homes spigot for water and the only item to be touched by the crew members. Crew members are to inspect any spigot previous to cleaning to ensure there is no damage to area and inspection after. Per their required training, they must take before and after photos. Bluegrass Soft Wash will not be held accountable for previously damaged spigots. Client will be informed of any previously noted damage. Bluegrass Soft Wash will not be held accountable for any issues within or outside the home that is not related to the cleaning service.

RISKS AND RELEASES OF LIABILITY ACKNOWLEDGEMENT

Bluegrass Soft Wash technicians are well trained in the equipment used in the cleaning industry and take extreme precautions in making sure the company does not cause harm to your investment. Bluegrass Soft Wash uses safe techniques with the use of low pressure on delicate surfaces such as siding. However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or low grade building materials. Routine maintenance per manufacture’s recommendations on the homes surfaces, should be implemented by homeowners to avoid any potential defects. Prior to washing the home any areas of concern need to be addressed by the homeowner to insure a watertight seal. This will prevent damage from occurring. The homeowner assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance.

On the date of service, the company will note any pre-existing damage on the field hand checklist sheet with the client and have them sign. If client is unable to sign at time of noted damage, the company will note the absence on the field hand check list sheet and take photos of noted damage. Homeowner will have to sign off on the checklist sheet to note they have been informed of any damage once work is complete. If homeowner is unavailable at time of completion, the office manager will notify client of any damage before work along with supporting documentation. If any new damage is found during the cleaning process, the company will cease all cleaning efforts until the client can see the damage and acknowledge its existence.

Client understands that the company has set procedures to ensure plant life around the area of cleaning is protected. Client understands that their wash could be scheduled during midday sun and there could be potential for leaf burn as water can get on and around the plant during the cleaning process. If any issues arise with plant life around the area of cleaning, the company will evaluate to see if plant life suffered from leaf burn and will recover or if it has been killed. Company will then determine plan of action after evaluation of plant life.

ON THE DAY OF THE SERVICE:

Please have a water spigot activated and accessible
Please have all windows and doors shut tightly
Please ensure you shut off all outside electrical outlets and fixtures at breaker box prior to arrival
Please have all pets inside before and during cleaning
Please clear the work areas of all items and remove all sensitive materials from the areas being washed such as flags, doormats, and vehicles
Please avoid using water during the cleaning service to ensure no loss of pressure or volume
Please move ALL items (furniture, tables, grills, cars etc.) away from the house at least 15 feet

HOUSE WASH ACKNOWLEDGEMENT

Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl sided homes that have not been maintained or has contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after a cleaning. When home is covered with debris, those blemishes may not stand out as much as it would be after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during cleaning process. Client understands that company may not find every flaw and is not reliable if it is more noticeable after wash unless it is found to be of negligence on company end. Client also understands if we do a site unseen estimate based off provided photos or use of Eagle eye software, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, client understands we are not reliable for any unacknowledged flaw and will do our best to point this out at date of cleaning. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding. Client understands that they must shut off all outside electrical outlets and fixtures at the breaker box prior to service.

ROOF CLEAN ACKNOWLEDGEMENT

When the company completes a roof wash service, client understands that all roofs react to our solution differently and results will vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, or lichen. Client understands that the roof will show results of a cleaning but in some instances, it may take more time to completely remove the dead growths. This happens due to many factors such as age of roof, type of shingle, location, and the amount of buildup. It is understood that there is potential to have some light brown areas that remain after treatment. These light brown areas are dead algae which previous to treatment were black streaks. If this occurs, client understands it will take some time for the remaining dead algae to come off with assistance of natural elements such as sun exposure and rain. We request clients wait 6 to 8 weeks for the brown areas to fade. If after 6 to 8 weeks, the brown areas remain, we request you contact us immediately so we can come physically view the area to appropriately determine the next step. If roof has moss or lichen growth it will take some time for those to completely fall off. Since we do not use high pressure, we let our solution do the work. If the growth is deep into the shingle it will take time for it to remove. Those growths will turn white when treated with our solution. The client understands that the growths will dry out and fall off as the natural elements such as wind and rain assist with the removal process. If after 6 to 8 weeks the growths remain, we request client reaches out to company. We will then do onsite assessment to determine next step. Client also understands that our cleaning solution is specifically designed for our cleaning services, and it will not cause any discoloration or damage to the roof.

CONTENT RELEASE & USE

Client agrees to allow Bluegrass Soft Wash to utilize any photos, videos, reviews or descriptions of the property in the context of advertising for the company. The company will use these photos, videos or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names.

IF ANY DAMAGE OCCURS

Bluegrass Soft Wash will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reported to Bluegrass Soft Wash within 3 days of completion of service. The company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that was result of negligence.

Payment is due upon completion of work unless other arrangements were made between the client and company. If a different arrangement occurs, this will be documented and signed by both parties. We accept forms of payment to include cash or check.

If client and company have a net 30 days’ payment schedule, client must have payment submitted to company by 30-day grace period. Any invoice or scheduled payment that is past due 30 days after date of agreement, is subject to a 20% late fee. If payment is not received within 60 days past due, Bluegrass Soft Wash reserves the right to file a civil claim and collect outstanding debt. Within 60 days of past due, Bluegrass Soft Wash reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to unpaid balance of the client. Bluegrass Soft Wash also reserves the right to refuse to continue business with a client who is currently past due, or who has been 60+ days past due more than once.

ACCEPTANCE OF TERMS

By accepting an estimate, the client agrees to all the terms and conditions in this agreement. You authorize Bluegrass Soft Wash to do the work as specified on the estimate. You release our company from property damage unless it is caused by negligence or willful misconducts. Bluegrass Soft Wash is not responsible for damage to loose siding, paint, wood, trim or windows that was previously noted as damage or found during the pre-inspection walk through.

pressure washing, soft washing, Lexington Kentucky

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Transforming Outdoor Spaces: The Power of Pressure Washing

Pressure Washing Services

May 29, 2023•4 min read

Summer is the perfect time for hosting outdoor parties and enjoying the warm weather with friends and family. However, a dull and dirty pool area can be a real mood killer. That's where our pressure washing and surface cleaning services come to the rescue! In this article, we'll share the story of Jesse, who wanted his pool area to shine before a party. Discover how our pressure washing expertise helped him achieve outstanding results, leaving him amazed and satisfied.

Clearing the Path to Success

Jesse, an enthusiastic homeowner, had a big poolside gathering planned. Excitement filled the air, but the state of his pool area was less than ideal. Years of neglect had resulted in mold, mildew, and unsightly discoloration on the surfaces. Determined to impress his guests, Jesse decided to seek professional assistance.

The Art of Revitalization With Pressure Washing

Upon hearing about Jesse's predicament, our pressure washing team sprang into action. Understanding the urgency of the situation, we promptly scheduled a visit to assess the pool area and provide a quote. Jesse was pleased with our efficiency and eagerly awaited the transformation.

Making an Impact With Pressure Washing

Armed with our state-of-the-art pressure washing equipment and expertise, we set out to rejuvenate Jesse's pool area. The combination of high-pressure water jets and specialized cleaning agents allowed us to effectively remove mold, mildew, and stubborn stains. The surfaces regained their original color, and a fresh, clean look emerged.

Jesse's Amazement

When Jesse witnessed the astonishing results, he couldn't believe his eyes. The transformation was truly remarkable! The pool area, once marred by unsightly blemishes, now sparkled with newfound radiance. The vibrant appearance of the surfaces was a testament to the effectiveness of our pressure washing techniques.

Capturing the Joy

Jesse's satisfaction with our services prompted him to share his experience with others. Inspired by the remarkable transformation, he suggested making a video testimonial to showcase the incredible results. Our team happily agreed, recognizing the power of visual evidence.

Creating Lasting Memories

The video testimonial captured Jesse's genuine excitement and appreciation. His words echoed his astonishment at the revitalization of his pool area. We were grateful to witness the joy on his face and knew that his words would inspire others to consider pressure washing as a transformative solution for their own outdoor spaces.

Jesse's desire to create a memorable poolside experience for his guests led him to seek our pressure washing and surface cleaning services. Our timely response, competitive pricing, and exceptional results exceeded his expectations. The transformative power of pressure washing breathed new life into Jesse's pool area, removing years of neglect in a matter of hours. With our dedication to customer satisfaction, we were able to capture Jesse's delight in a video testimonial, serving as a testament to the impact of our services.

If you're looking to revitalize your outdoor spaces, whether it's a pool area, patio, or any other surface, consider the remarkable benefits of pressure washing. Our experienced team is ready to restore the beauty of your surroundings, helping you create lasting memories with friends and family. Trust us to bring your outdoor spaces back to life, making them shine like never before!

FREQUENTLY ASKED QUESTIONS

How does pressure washing remove mold, mildew, and discoloration?

Pressure washing utilizes high-pressure water jets and specialized cleaning agents to effectively blast away mold, mildew, and discoloration, restoring the surfaces to their original condition.

Is pressure washing safe for all types of surfaces?

Our pressure washing services are tailored to the specific needs of each surface. We employ the appropriate pressure levels and cleaning techniques to ensure safety and prevent any damage to different materials such as concrete, wood, and stone.

How long does the pressure washing process take?

The duration of the pressure washing process depends on the size of the area and the extent of dirt and stains. However, most projects can be completed within a few hours, providing remarkable results in a relatively short time.

Will pressure washing protect the surfaces from future mold and mildew growth?

While pressure washing effectively removes existing mold and mildew, it does not provide long-term protection against future growth. However, we can recommend preventive measures and treatments to minimize the chances of mold and mildew reappearing.

Can pressure washing be used for other outdoor surfaces besides pool areas?

Absolutely! Our pressure washing services are versatile and can be used for various outdoor surfaces, including patios, driveways, sidewalks, decks, and more. Whether it's removing dirt, grime, or stains, pressure washing can transform and revitalize different areas of your property.