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At Bluegrass Soft Wash, we want all our clients to understand our service expectations. It is important to be fully informed on the services and our expectations. Please review and let us know if you have any questions or concerns about any information contained in our agreement. We will require you to verify that you read and understood the terms and conditions agreement before any work is done.
These terms and conditions serve as a binding agreement between the property owner, hereby identified as “client” and Bluegrass Soft Wash and its owners, employees, and subcontractors, hereby identified as “company,” for the execution or services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that Bluegrass Soft Wash provide to you are subject to the following terms and we reserve the right to update the terms and conditions any time without notice to you. You can review the Terms and conditions by clicking on the Terms and conditions links via our website, email communications or any other communications such as estimate or invoice links.
Client agrees to allow company on the property for the purposes of completing cleaning services requested. Client understands that the cleaning service will be completed in the timeframe given during the estimate. Due to unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available business day. Client understands that the company will do their best to accommodate for a quick reschedule but have to work around other scheduled clients and weather. Company also has the permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.
Client agrees to allow company to utilize their residential water source via outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, client agrees to inform the company and will avoid using any water during the cleaning service. If clients water source is not sufficient for cleaning service, they must inform the company so they can adequately prepare to bring water with them to cover required flow. Bluegrass Soft Wash does not hook up to the homeowner’s power as our equipment is powered by our own systems or ran on gas. We do require that all outside electrical outlets and fixtures are shut off before arrival to complete washing service. The only hookup is to your homes spigot for water and the only item to be touched by the crew members. Crew members are to inspect any spigot previous to cleaning to ensure there is no damage to area and inspection after. Per their required training, they must take before and after photos. Bluegrass Soft Wash will not be held accountable for previously damaged spigots. Client will be informed of any previously noted damage. Bluegrass Soft Wash will not be held accountable for any issues within or outside the home that is not related to the cleaning service.
Bluegrass Soft Wash technicians are well trained in the equipment used in the cleaning industry and take extreme precautions in making sure the company does not cause harm to your investment. Bluegrass Soft Wash uses safe techniques with the use of low pressure on delicate surfaces such as siding. However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or low grade building materials. Routine maintenance per manufacture’s recommendations on the homes surfaces, should be implemented by homeowners to avoid any potential defects. Prior to washing the home any areas of concern need to be addressed by the homeowner to insure a watertight seal. This will prevent damage from occurring. The homeowner assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance.
On the date of service, the company will note any pre-existing damage on the field hand checklist sheet with the client and have them sign. If client is unable to sign at time of noted damage, the company will note the absence on the field hand check list sheet and take photos of noted damage. Homeowner will have to sign off on the checklist sheet to note they have been informed of any damage once work is complete. If homeowner is unavailable at time of completion, the office manager will notify client of any damage before work along with supporting documentation. If any new damage is found during the cleaning process, the company will cease all cleaning efforts until the client can see the damage and acknowledge its existence.
Client understands that the company has set procedures to ensure plant life around the area of cleaning is protected. Client understands that their wash could be scheduled during midday sun and there could be potential for leaf burn as water can get on and around the plant during the cleaning process. If any issues arise with plant life around the area of cleaning, the company will evaluate to see if plant life suffered from leaf burn and will recover or if it has been killed. Company will then determine plan of action after evaluation of plant life.
Please have a water spigot activated and accessible
Please have all windows and doors shut tightly
Please ensure you shut off all outside electrical outlets and fixtures at breaker box prior to arrival
Please have all pets inside before and during cleaning
Please clear the work areas of all items and remove all sensitive materials from the areas being washed such as flags, doormats, and vehicles
Please avoid using water during the cleaning service to ensure no loss of pressure or volume
Please move ALL items (furniture, tables, grills, cars etc.) away from the house at least 15 feet
Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl sided homes that have not been maintained or has contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after a cleaning. When home is covered with debris, those blemishes may not stand out as much as it would be after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during cleaning process. Client understands that company may not find every flaw and is not reliable if it is more noticeable after wash unless it is found to be of negligence on company end. Client also understands if we do a site unseen estimate based off provided photos or use of Eagle eye software, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, client understands we are not reliable for any unacknowledged flaw and will do our best to point this out at date of cleaning. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding. Client understands that they must shut off all outside electrical outlets and fixtures at the breaker box prior to service.
When the company completes a roof wash service, client understands that all roofs react to our solution differently and results will vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, or lichen. Client understands that the roof will show results of a cleaning but in some instances, it may take more time to completely remove the dead growths. This happens due to many factors such as age of roof, type of shingle, location, and the amount of buildup. It is understood that there is potential to have some light brown areas that remain after treatment. These light brown areas are dead algae which previous to treatment were black streaks. If this occurs, client understands it will take some time for the remaining dead algae to come off with assistance of natural elements such as sun exposure and rain. We request clients wait 6 to 8 weeks for the brown areas to fade. If after 6 to 8 weeks, the brown areas remain, we request you contact us immediately so we can come physically view the area to appropriately determine the next step. If roof has moss or lichen growth it will take some time for those to completely fall off. Since we do not use high pressure, we let our solution do the work. If the growth is deep into the shingle it will take time for it to remove. Those growths will turn white when treated with our solution. The client understands that the growths will dry out and fall off as the natural elements such as wind and rain assist with the removal process. If after 6 to 8 weeks the growths remain, we request client reaches out to company. We will then do onsite assessment to determine next step. Client also understands that our cleaning solution is specifically designed for our cleaning services, and it will not cause any discoloration or damage to the roof.
Client agrees to allow Bluegrass Soft Wash to utilize any photos, videos, reviews or descriptions of the property in the context of advertising for the company. The company will use these photos, videos or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names.
Bluegrass Soft Wash will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reported to Bluegrass Soft Wash within 3 days of completion of service. The company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that was result of negligence.
Payment is due upon completion of work unless other arrangements were made between the client and company. If a different arrangement occurs, this will be documented and signed by both parties. We accept forms of payment to include cash or check.
If client and company have a net 30 days’ payment schedule, client must have payment submitted to company by 30-day grace period. Any invoice or scheduled payment that is past due 30 days after date of agreement, is subject to a 20% late fee. If payment is not received within 60 days past due, Bluegrass Soft Wash reserves the right to file a civil claim and collect outstanding debt. Within 60 days of past due, Bluegrass Soft Wash reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to unpaid balance of the client. Bluegrass Soft Wash also reserves the right to refuse to continue business with a client who is currently past due, or who has been 60+ days past due more than once.
By accepting an estimate, the client agrees to all the terms and conditions in this agreement. You authorize Bluegrass Soft Wash to do the work as specified on the estimate. You release our company from property damage unless it is caused by negligence or willful misconducts. Bluegrass Soft Wash is not responsible for damage to loose siding, paint, wood, trim or windows that was previously noted as damage or found during the pre-inspection walk through.
As Lexington property owners turn the page to the New Year, creating a comprehensive maintenance plan is essential for protecting your investment. While many homeowners focus on interior renovations or landscaping, professional pressure washing should be at the top of your property maintenance checklist. Here's why early planning and scheduling these services with Bluegrass Soft Wash can make a significant difference in your property's health and appearance throughout the year.
Kentucky's harsh winters take a considerable toll on exterior surfaces. Road salt, ice melt products, and constant freeze-thaw cycles can damage your property in ways that aren't immediately visible. These elements leave behind residue and create optimal conditions for mold and mildew growth once temperatures rise. Professional pressure washing helps address these winter-related issues before they become costly problems.
Planning your pressure washing services early in the year offers several key benefits:
1. Priority Scheduling: Secure your preferred service dates with Bluegrass Soft Wash before the spring rush
2. Early Detection: Identify winter damage before it worsens
3. Cost Efficiency: Address issues before they require more extensive repairs
4. Enhanced Protection: Create a protective barrier against spring and summer elements
Your home's exterior faces constant exposure to harsh elements. Professional house washing from Bluegrass Soft Wash not only removes visible dirt but also eliminates harmful contaminants that can damage siding, trim, and windows. Using specialized low-pressure techniques and eco-friendly cleaning solutions, this service helps maintain your home's structural integrity while enhancing its curb appeal.
Winter snow and ice can wreak havoc on your roofing system. Professional roof cleaning removes accumulated debris, moss, and algae that can trap moisture and compromise your roof's integrity. Combined with thorough gutter cleaning, this service ensures proper water drainage and prevents costly water damage to your home's foundation.
Lexington's winter weather leaves driveways and walkways particularly vulnerable to damage. Salt residue, chemical treatments, and moisture penetration can lead to concrete deterioration. Professional pressure washing removes these harmful substances and helps prevent long-term damage while improving safety by eliminating slippery algae and moss growth.
Wooden structures require special attention after winter. Professional deck and fence cleaning from Bluegrass Soft Wash removes gray weathering, mold, and mildew while preparing surfaces for protective treatments. This service extends the life of your outdoor living spaces and maintains their aesthetic appeal throughout the year.
While rental pressure washers are readily available, professional service from Bluegrass Soft Wash offers several crucial advantages:
Professional technicians understand the specific pressure and cleaning solutions required for different surfaces. Using commercial-grade equipment and environmentally safe cleaning products, they achieve superior results without risking damage to your property.
Professional services save time and prevent costly mistakes. What might take a homeowner several weekends to complete, professionals can accomplish in hours, with better results and lower risk of property damage.
Professional pressure washing services include thorough property inspections, identifying potential issues before they become major problems. This proactive approach helps you plan and budget for necessary repairs or maintenance.
To maximize the benefits of professional pressure washing from Bluegrass Soft Wash, consider this recommended maintenance timeline:
Early Spring (March-April):
- Initial post-winter property assessment
- House exterior cleaning
- Driveway and walkway restoration
Late Spring (May-June):
- Deck and patio cleaning
- Fence restoration
- Outdoor furniture cleaning
Summer (July-August):
- Touch-up cleaning as needed
- Solar panel cleaning
- Regular maintenance inspections
Fall (September-October):
- Pre-winter property preparation
- Final exterior cleaning before winter
- State-of-the-art equipment and techniques
- Environmentally friendly cleaning solutions
- Fully insured and certified technicians
- Flexible scheduling options
- 100% satisfaction guarantee
Professional pressure washing isn't just about aesthetics – it's about sustainable property maintenance. Bluegrass Soft Wash solutions and water-efficient techniques help:
- Reduce water consumption compared to DIY methods
- Prevent harmful chemicals from entering local waterways
- Remove environmental pollutants safely
- Extend the life of building materials, reducing waste
1. Prevents costly repairs by addressing issues early
2. Extends the life of exterior surfaces and materials
3. Reduces the need for premature replacements
4. Maintains property value and curb appeal
5. Improves energy efficiency by removing insulation-compromising buildup
To maximize the benefits of professional pressure washing services:
1. Document winter damage for insurance purposes
2. Schedule services before visible issues become severe
3. Maintain regular communication with your service provider
4. Address minor repairs promptly to prevent escalation
5. Keep detailed maintenance records for future reference
While annual deep cleaning is essential, maintaining your property between professional services helps extend their benefits:
- Regular visual inspections of exterior surfaces
- Prompt removal of visible debris
- Quick response to any signs of damage
- Seasonal preparation and protection measures
As you plan your property maintenance for the new year, remember that professional pressure washing is an investment in your property's future. By prioritizing these services and working with experienced professionals like Bluegrass Soft Wash, you're not just maintaining your property – you're protecting its value and ensuring its longevity.
Don't wait until spring reveals winter's damage to your property. Contact Bluegrass Soft Wash today at or a free estimate and secure your spot in our maintenance schedule. Our team of professionals is ready to help you create a customized maintenance plan that meets your property's specific needs and ensures its protection throughout the year.
Remember, maintaining your property's exterior is not just about aesthetics – it's about protecting one of your most valuable investments. Make professional pressure washing a priority in your maintenance plan and enjoy the benefits of a well-maintained property all year round.
A: Due to Lexington's distinct seasons and harsh winters, we recommend at least two thorough cleanings per year – one in early spring to remove winter residue and another in fall to prepare for winter. However, high-traffic areas like driveways and walkways may benefit from additional cleaning throughout the year.
A: When performed by professionals, pressure washing is completely safe for your property. At Bluegrass Soft Wash, we use specific pressure levels and specialized cleaning solutions for different surfaces. For delicate areas, we employ soft washing techniques that effectively clean without risking damage.
A: The duration varies depending on your property's size and the services needed. An average home exterior cleaning typically takes 2-4 hours, while complete property cleaning (including driveways, decks, and other surfaces) may take 4-8 hours. We'll provide a specific time estimate during your consultation.
A: Yes, professional pressure washing is highly effective at removing salt residue and other winter contaminants. Our specialized cleaning solutions break down salt deposits while our equipment ensures thorough removal without damaging the underlying surface.
A: Most exterior surfaces can be safely cleaned, including vinyl siding, brick, concrete, asphalt, wood decking, fencing, and most roofing materials. We adjust our techniques and cleaning solutions based on each surface's specific requirements to ensure safe and effective cleaning.
A: We recommend scheduling your spring-cleaning during winter months. Early booking ensures you get your preferred service date and allows us to address winter damage before it worsens. Plus, many property owners find our winter booking rates more favorable.
A: We take several steps to protect your landscaping, including covering delicate plants, using eco-friendly cleaning solutions, and maintaining appropriate distance when cleaning. Our technicians are trained to minimize any impact on your property's landscaping.
A: We use a combination of specialized cleaning solutions and appropriate pressure levels to tackle tough stains and mold. For particularly challenging areas, we may employ a multi-step cleaning process or targeted treatment methods while ensuring surface safety.
A: While we can use your home's water supply, our professional equipment includes water tanks, allowing us to work independently if needed. We discuss utility requirements during scheduling to ensure a smooth service experience.
A: We're fully insured, use state-of-the-art equipment, employ trained technicians, and offer a 100% satisfaction guarantee. Our commitment to excellence and extensive experience with Lexington's unique climate challenges sets us apart.
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Bluegrass Soft Wash
106 West Vine Street Suite 401
Lexington, Kentucky 40507
Phone: 502-370-1909
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